This policy explains general principles applicable to paid services offered through ShikshaRozgar.
01Free Services
Free counselling, information, general career guidance and services specifically identified as free do not involve service fees and therefore are not eligible for monetary refunds.
02Paid Services
Before payment, applicable service details, service fee, taxes, cancellation terms and refund conditions where applicable should be displayed. Users should review these details before payment.
03Cancellation Before Service Commencement
Where a paid service permits cancellation before commencement, users may request cancellation through the prescribed support channel. Any applicable refund will follow the service-specific terms.
04Services Already Commenced
Where a service has already commenced or has been substantially provided, refund eligibility may be limited according to applicable service terms.
05Admission / Institution Payments
Where payment is made directly to a college, university or other third-party institution, that institution's refund/cancellation policy applies. ShikshaRozgar cannot independently guarantee refund of third-party fees.
06Job Applications
Applying for a job does not guarantee employment. Any paid job-assistance service, if offered, will be governed by specific terms displayed at purchase.
07Duplicate Payments
If a user is charged more than once for the same transaction due to a technical or payment-processing error, the duplicate amount may be reviewed and refunded after verification.
08Failed Transactions
Where an amount is debited but a transaction is not successfully completed, it will be reviewed with the relevant payment provider and, where applicable, refunded according to the provider's settlement process.
09Refund Processing
Approved refunds will normally be processed to the original payment method, subject to payment gateway and banking timelines.
10How to Request
Provide Full Name, Registered Mobile Number, Registered Email ID, Transaction/Order ID, Date of Payment, Service Name and Reason for Request.